Shipping & Returns

Return Policy

We want you to love your Fyncraft products, but if for any reason you need to return an item, here are the guidelines:

• Return Window: You can return products within 3 days of receiving your order, provided the item is unused and in its original condition.
• Custom Orders: Custom products are non-returnable. If there is an issue with a custom order, please contact customer support for assistance.
• How to Return: To initiate a return, please contact our customer support team. We will guide you through the return process.
• Return Shipping:
  • If the product is defective, we will cover the return shipping cost.
  • If the product is in perfect condition, the customer is responsible for return shipping costs.
• Refunds:
  • If your return is approved, you can receive a full refund or partial refund depending on the case.
  • Customized products are non-refundable, but if a custom order is defective, we will send you a replacement or arrange a return.